CONSULTATION SERVICES

Whether it be in the area of bilingualism, details on the delivery of services in English or French in your area of specialization, language testing, training or translation, New Avenues Linguistic Services inc. will be pleased to share with you their more than thirty years of experience in the field.

Human Resources

NALS has been involved in Human Resources Management ever since it opened its doors.

Human Resources professionals often require a complement of bilingual staff to offer services to their English and French-speaking clientele but do not necessarily know how many employees are needed in any given unit or department and which level of proficiency should be required for services to be adequately offered in English or French.

NALS staff can assist in drawing up language standards, which we call linguistic profiles. analyzing the composition of a department to determine the percentage of staff who shoud be functional and make recommendations to meet the need.

Presentations to Management, Board of Directors and unions can be arranged.

Linguistic Profiles

Purpose: Give Human Resource professionals and administrators an objective tool to determine the level of linguistic proficiency needed for employees or candidates to function in a given position.

Definition:
A linguistic profile is an objective tool which determines the linguistic requirements the incumbent of a position needs, to be able to fulfill the tasks and responsibilities of a particular position (i.e. a data entry clerk or food service attendant does not require the same level of second language proficiency as a 911 Operator).

Development:
Linguistic profiles must be based on job description requirements and not on an individual already providing services within a position.

Components:
Linguistic profiles encompass all communication skills: oral expression, oral comprehension, reading comprehension and written expression.

NALS designs the required profiles according to the scale the customer prefers.

How to use linguistic profiles:
To verify the levelof linguistic proficiency employees or candidates need to achieve for a given positon, the Human Ressources officer and manager/supervisor/administrator verify what the linguistic profiles are for that position, in the English and French languages. Linguistic profiles become linguistic requirements in the selection process of candidates.

Test design:
New Avenues Linguistic Services inc. firmly believes